Troubleshooting

Run into an issue and need some help? This section has a few articles that can help you resolve an issue you may be having.

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6 articles in this collection
Written by Thomas Westerberg and Brianna Davis

Windows Application Event Log

To help our team troubleshoot issues related to our Windows player, our support team may need access to your Windows Application log.

Written by Thomas Westerberg
Updated over a week ago

Off-Facebook Activity Error

This error can occur when linking your Facebook or Instagram account.

Written by Brianna Davis
Updated over a week ago

Autoplay Video

Most browsers will disable the autoplay of videos so that video does not automatically load when previewing. Try these settings.

Written by Brianna Davis
Updated over a week ago

Video Not Playing in your Browser or Chrome Device?

If you are having issues with videos you import not playing in your browser, this could be due to a chrome policy.

Written by Brianna Davis
Updated over a week ago

Windows 10 Start MangoSigns player on Startup

The following steps will help you configure the MangoSigns app to automatically launch after Windows Starts up

Written by Brianna Davis
Updated over a week ago

Generating a new Sign Code

This article will help walk you through the steps needed to generate a new sign code in the event that you deleted the sign by accident.

Written by Brianna Davis
Updated over a week ago